Global IT Service Partner

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Aviation Field Expertise

  • 15+ years experience in aviation field
  • Long Terms Association with Airlines and logistics industry Organizations
  • Deep knowledge of IT systems, infrastructure and processes within the airline 
industry & International-Airports worldwide    
  • Special Critical SLA that meets extreme customer needs
  • Transformation of Airlines knowledge into government Foreign Affairs and multinational organization 
 

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A true Global Coverage

  • Presence in 190 + Cities
  • Presence in Different Time Zones
  • Delivery of Service regardless of Political and geographical Limitations
  • Direct Management of Partners Network and Affiliates
  • Bilingual Engineers and Support Staff
  • Local Culture awareness  and control
  • Strong relation with Customers and Clearance government entities all around the world
  • Strong IT local supply chain
  • Agility in mobilization and execution
 

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Quality of Service

Octopian Committed to its Quality of Service through Different Levels

  • Support Services Based on ITIL standards
  • Project Management Based on PMI methodology
  • Competent staff with Various quality Degrees ranges from Prestigious PhD Academically to Industry Best Practices Certificates in ITIL and eTOM
  • Quality Control and assurance throughout the lifecycle of business process starting with Contractual SLA terms and ends by Customer Satisfaction Surveys.